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How We’re Protecting Our Members

Moya Financial is committed to ensuring the safety and security of our members’ accounts.

In response to the recent surge in fraudulent activities, we want to remind you of the measures we take to protect our members, and the steps you can take to protect your online accounts. This year, we’re introducing new security measures to our online banking platform, which includes strong password requirements and two-step verification soon to come.

We encourage our members to sign up for alerts on their online banking account, which monitors your account for unusual account activity and provides real-time alerts to members if any suspicious activity is detected. We also educate our members on how to safeguard their accounts, such as not sharing their personal or financial information with anyone and regularly reviewing their account statements for accuracy. Additionally, we have trained our staff on the latest tactics used by fraudsters and how to identify and respond to suspicious behavior.

Our goal is to provide our members with peace of mind, knowing that their accounts are protected.

Eligible deposits (not in registered accounts) with Ontario Credit Unions are insured up to $250,000 through the Financial Services Regulatory Authority (FSRA). Eligible deposits in registered accounts have unlimited coverage through the Financial Services Regulatory Authority (FSRA).


Alerts can help you stay informed. Choose from a variety of alerts that you can personalize to meet your needs. You can receive alerts by email and text message any time, anywhere.

Get started today:

  1. Login to online banking.
  2. From the left side menu, select “Messages and Alerts.”
  3. From the available options, select “Manage Alerts”.
  4. Select “Add a New Alert” and choose which security alerts you’d like to receive.
  5. Follow the prompts to select where you’d like to receive them (email or mobile phone).
  6. Review the confirmation.

Security Questions

If you log in to online banking from a non-registered computer, you will be asked a security question or a series of security questions to confirm your identity. This double authentication increases protection against fraudulent activity.

Here’s how you set it up:

  1. Login to online banking.
  2. From the left side menu, select “Profile and Settings.”
  3. From the available options, select “Change Security Questions”.
  4. Follow the prompts and set up your security questions.
  5. Review the confirmation.


If you suspect suspicious behaviour on your account or have any questions, please call our Main Branch during our hours of operation.


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